Section and Row Masking will allow Victory Live Clients to export inventory to various Secondary Marketplaces with an edited Section, Row, or Both. This will allow VL to process these orders without user intervention.
Below is a set of examples and instructions on how to use the new feature. If there are any questions, please feel free to reach out to Support at: 714-482-6716 Option 1.
They will use the following syntax in the internal notes of the particular ticket group they'd like to modify:
-
Section
@SEC[New section name here] -
Row
@ROW[New row name here]
Where "New section name here" and "New row name here" are the names of the sections/rows they'd like their tickets to be exported as. A user can choose to change the Section, Row, Both, or None.
**NOTE: This note will update the section and/or row to every marketplace you are exporting to.
Examples:
1. In the POS, a Section/Row for a set of tickets is F124/A. The user desires to change them to Section Field Box 124 Row B. The syntax in the internal notes would be: @SEC[Field Box 124] @ROW[B]
2. Section ORCH Row C. The user desires to change the Section name to Orchestra Center but leave the Row as is. The syntax would be: @SEC[Orchestra Center]
3. Section F124 Row A. The user desires to leave the section as is but change the Row to C. The syntax would be: @ROW[C]
***The caveat here is that this does not mask sections/rows to the built in POS integration (i.e. EIBOX Office users will not be able to mask to TM, TND users to TN, POSNET users if they are on StubHub's integration and not ours). To find out how to prevent inventory from going up to your POS's default marketplace, please visit the guide HERE***
Section/Row Masking Per Marketplace
The below internal notes will allow you to alter the section and/or row to only specific exchanges.
StubHub:
Section: @SECSH[New Section]
Row: @ROWSH[New Row]
SeatGeek:
Section: @SECSG[New Section]
Row: @ROWSG[New Row]
TicketsNow (TMR):
Section: @SECTNOW[New Section]
Row: @ROWTNOW[New Section]
Vivid:
Section: @SECVIVID[New Section]
Row: @ROWVIVID[New Row]
TND:
Section: @SECTND[New Section]
Row: @ROWTND[New Row]
TEVO:
Section: @SECTEVO[New Section]
Row: @ROWTEVO[New Row]
TickPick:
Section: @SECTP[New Section]
Row: @ROWTP[New Row]
Live:
Section: @SECLIVE[New Section]
Row: @ROWLIVE[New Row]
GameTime:
Section: @SECGT[New Section]
Row: @ROWGT[New Row]
FanXChange:
Section: @SECFANX[New Section]
Row: @ROWFANX[New Row]