Navigating the Order Manager

Accessing the Order Manager

Click the Order Manager link on the navigation pane.

The Order Manager loads a list of your most recent orders with the newest orders at the top of the list by default.
 

1. Status Icons

• Marketplace - website tickets were sold to
• Order Status - current state of order on the marketplace's side
• Internal Order Status - current state of the order on the point-of-sale side
• Shipping Method - delivery option used to deliver the seats
   

2. Search Filters

• Search Field - Narrow your search by inputting a specific order id, invoice, event name, or venue
• Search Dates - Narrow your search by setting a range of either event or order creation dates
• Select a Marketplace - Narrow your search by only showing a specific marketplace
• Select an Order Status - Search by the status of the order confirmed, fulfilled, canceled etc.
• Select an Internal Status - Search by an internally set status
• Select a Fulfillment type – Narrow your results by shipping/fulfillment type
• Reset – Resets all the search criteria to default
• Search Affiliate - For consignment internal usage

3. Column Filtering & Auto-Refresh

• Column Filtering- Allows you to filter columns to populate only specific data
• Auto-refresh - Updates/Refreshes page automatically to populate new information

 4. Order Actions

• Order Actions– various options to interact with an order to make changes. Click here to review our guide explaining order statuses in further detail.

5. Page View Options

• CSV – Can export current results to CSV file for reports
  Edit Columns – Can edit the columns that are currently displaying
  Refresh – Refreshes the grid to reflect any changes or updates

• Expand/Shrink – Expands or shrinks the grid