Order Status Guide and How to Edit an Order

Order Status Icons

1. Order Status

2. Internal Status

The order status is the current state the order is in. You can not edit or change the Order Status, except in the instance you are using the manual fulfill option to mark an order fulfilled after manually transferring.

It is important to keep on eye on this status because there are a few cases where you may need to take action. If the order is not in a confirmed or fulfilled status, you may need to check on it. Below are the order statuses. 

Icon	Status	Definition
	Abandoned***	***Note: An Abandoned order on the Victory Live's end means the marketplace has not come back to invoice out seats for the order within our 15-minute window. The order will cease to process beyond this point on the AP side and we will release the hold on those requested seats. But it is important to ALWAYS check the marketplace end to see if it is a valid order on their side because you do not want to risk a double sale.
	Canceled	The order has been canceled either on the marketplace side or AP side, the status message will give further detail.
	Confirmed	The order has been confirmed as a guaranteed sale on the marketplace side.
	Fulfilled	When the tickets requested for the order have been delivered to the marketplace/customer.
	Get Marketplace Order Details	The processing phase in which the system goes and obtains the order information from the marketplace to send to the POS.
	Held/Hold Requested	The system automatically goes to the Point of Sale to reserve the tickets requested for the marketplace order.
	Invalid Inventory	This error means the inventory requested on the order is not matching what is in the POS. You will usually see this when tickets have been delisted from an exchange.
	Invoiced	When we sell the tickets out of the Point of Sale for an order.
	Order Rejected	When the order is rejected from the marketplace or auto rejected by our system.

 ***Note: An Abandoned order on the Victory Live's end means the marketplace has not come back to invoice out seats for the order within our 15-minute window. The order will cease to process beyond this point on the AP side and we will release the hold on those requested seats. But it is important to ALWAYS check the marketplace end to see if it is a valid order on their side because you do not want to risk a double sale.

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How to Change the Internal Status of an Order

Most users like to update the Internal Status of their orders to keep their team updated on what orders still need action or may have not filled due to other reasons. 

To change the status of an order, click on the edit button to the right of the order in the Order Manager. Select the dropdown menu under Internal Status, select one of the statuses and click update.

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Internal Order Status Icons

These are the current Internal Statuses you can set. 

Icon	Status
	All But Fulfilled
	Cannot Find Tickets
	Charge Problem
	Complete
	Confirmed
	Converted to Manual
	Delivered to LMS
	Duplicate Order
	Error Fulfilling
	Held
	Hold Release
	Incomplete
	Invoice Printed
	Invoiced
	None
	Not Charged
	Not Confirmed
	Not Fulfilled
	Not In Hand
	Order Rejected
	Price Threshold Violation
	Ready for Pickup

 

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Marking an Order Complete

Manually marking an order complete in the Order Manager means there is no further action needed on the order it was either auto-filled or manually filled by a user. This will also mark the order as complete in the point of sales that require that. You can mark an order complete in 2 different ways. You can use the method mentioned above my editing the order, or you can click on the Mark As Complete button highlighted below.

Once you click on it you will get confirmation the order status has changed to complete.

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Cannot Find (Find Replacements)

If a marketplace sends over an order for seats that have already been sold or do not match any inventory in the POS, Victory Live will display a red question mark next to the order this is a Cannot Find. The fulfillment option will be replaced with the Find Replacement Tickets button.

After selecting the replacements to sell out on the order, click update and the system will proceed to invoice out the selected seats.