Post Order Fulfillment

Navigate to the Order Manager link within your Logitix Dashboard.

From the Order Manager, narrow down the list by selecting All But Fulfilled in the Order Status drop-down.

You can also search for an order by its Order/Invoice Number or by the Event Name. 

To fulfill the sale, click one of the following Fulfillment Options listed below.

The order will begin to process. You will receive an Order Fulfilled notification once the order has been successfully fulfilled.

Fulfillment Options

There are many different fulfillment options and the Order Manager will handle each of these options differently. A status message may show alongside these options to let you know why the order did not auto-fill.

• Airbill

When an airbill is provided on an order, you can access it by clicking on this airplane button.

• Barcode Fulfillment (non-predelivery)

You have the ability to add barcodes directly to the order by entering or scanning.

• Mobile Transfer

Depending on whether the mobile tickets are from a Season Seat account or a Ticketmaster Primary Purchase account, you will have to select the correct option to find the tickets that match what the order requested. 

If the mobile data is already loaded in the Season Seat Manager or Purchase Manager, the system will find them automatically.

If the mobile data is not discoverable by the system, you will need to select the correct tickets to transfer.

• PDF Fulfillment

You can select the PDF file from your computer to upload, and see a preview of the selected seat to ensure you are attaching the correct tickets.

After selecting the PDF file, you have some PDF modifier options available.

• Import to Point of Sale- will send the attached PDFs to your POS for reference

• Parse Barcodes- will pull barcodes off of the attached PDFs and attach them to the order and POS if the option above is selected.

• Mark as Instant- will mark the order instant in the POS and marketplace.

• Scraping/Replacing Options- the system will scrape and/or replace the name and price off of select PDFs we have a parse for.